Have you had water damage in your Cincinnati, Ohio area home and need assistance with Water Restoration?

Call Thompson Restoration today! 513-667-5537. If you have experienced water damage from a flood or frozen pipe, or have discovered mold growing in your home or business, you know how essential it is to act quickly to take care of these matters! Thompson Restoration is your best choice to help restore your home or building to pre-loss condition with our water cleanup services!

Thompson Restoration is an IICRC certified water restoration company that is locally owned and operated in Cincinnati, Ohio. We are available 24/7, DAY OR NIGHT, to handle all of your water restoration needs! Our company is fully licensed and insured and our professional grade equipment is top tier in the industry to meet all of your needs!

At Thompson Restoration we want to work FAST to restore your property. The sooner we can restore your property, the less disturbance for your home or office!

Our expansive water restoration services include:

  •  Pipe Bursts
  • Flooded Basements
  •  Sump Pump Failures
  •  Storm Water
  •  Dishwasher Failures
  •  Copper Pipe Leaks
  •  Water Drainage Issues within the Home
  •  Sewage Backups from Drains
  •  Toilet overflows

The Dangers of Water Damage in the Home

Among the most common causes for water damage are sewage backups, frozen pipes, plumbing issues, flooding, and other natural disasters. These issues need to be handled quickly and effectively in order to prevent further problems from happening. Handling a water damage occurrence quickly helps to lower repair costs and helps reduce the risk of more damage occurring.

water damage cincinnati oh

On top of the risk of damage to the home, health risks are also a concern when a water loss happens. If not handled promptly, mold can form and cause a wide variety of health issues. Sewage damage also carries a high amount of potentially harmful bacteria and serious health risks may occur if it is not remediated promptly and effectively. That is why it is important to call a water restoration company as soon as possible. We provide 24/7/365 service for the greater Cincinnati and Northern Kentucky area!


At Thompson Restoration, our water removal process is based upon the IICRC’s S500, which is the water restoration industry’s guidelines and standards for performing work.

When water is discovered in a home or building, the homeowner should first try to discover the source of the water and stop it if at all possible. Upon calling Thompson Restoration, we will then assess the damage to your home or office. Things we check for are: where the source of the problem was, the extent of the home or building that was affected, and how long the problem has been going on for.

We have all of the best tools and meters for assessing the moisture content in affected areas.  We then determine the category of the water that we are dealing with.


Water left sitting in any structure at any level is categorized three different ways, based upon levels of cleanliness or contamination.

Category 1: Category 1 water is also known as “clean water”.

Category 1

water losses can be caused by bathtubs or sinks overflowing, a broken or leaking faucet, or a washing machine or dishwasher having a broken supply line. In most cases, carpet and padding, drywall, hardwood floors, and most other building materials are able to be saved with minimal demolition. We use specialized ride-on extractors to remove all the water from the carpet and the padding. Our goal as a water restoration company is to restore your home back to where it was before your water loss happened as quickly and safely as possible.

water in basement cincinnati oh

Water in Basement – Before Cleanup

Category 2:

Category 2 water is where things become more complicated. This contaminated type of water is known as “gray water” and is used or from wastewater. In the Greater Cincinnati/ Northern Kentucky area, a large amount of Category 2 water losses come from sump pump failures in basements. Any drain lines on washing machines or dishwashers are also considered Category 2. If you suffer this type of loss, an extra step is needed before the water restoration company can begin drying. The area affected by the water is contained off by hanging plastic and using large air cleaning machines. In most cases, carpet can still be saved but the padding likely will need to be removed. Carpet and flooring will be cleaned before drying begins. It is important to properly clean all affected materials prior to drying. This minimizes dust in the home and removes any potential contaminates from the area. Baseboards will most likely need to be removed but, in most cases, the drywall is able to be dried in place without removal.

Category 3:

The water is deemed to be highly contaminated and is caused from a sewage or septic back-up into the home. We frequently see sewer backups in the Cincinnati area following heavy rains. Flood waters are also an example of Category 3 water. In some cases, a Category 2 can degrade or change to a Category 3 water loss depending on the materials the water may flow through. If a roof leak occurs and goes through an attic that has been inhabited by mice or other animals and the water comes into contact with their feces, this would change the category to a 3. When a Category 3 water loss happens, the area affected will be contained off from the rest of the house. We will exhaust air from the affected space outside after running an air scrubber (large HEPA air purifier). The water restoration company will be most likely be wearing respirators and Tyvek suits. Drywall, insulation, carpet, and hardwood flooring all need to be removed if affected by this kind of water. This is needed so we can clean the subfloors and wall cavities. After cleaning takes place, a disinfectant is also applied. The area is generally sectioned off for the duration of the drying process with the equipment running.

Category 1 water can turn from being a clean water loss to a Category 2, which requires additional cleaning and, in some cases, more demolition to take place. The same holds true that with high humidity and the right environment a Category 2 loss can quickly degrade to a Category 3 loss. This can cause mold growth as well as very unpleasant odors. This is another reason that even if it’s a weekend or late at night when first discover a water loss, it is important to call a water restoration company.

Water Damage: What do I do first?

If you discover a water loss in your home or business, the first thing to do is to call a water restoration company. It is important to do this before contacting your insurance company because if a claim does not need to be filed there is no need to alert them of something that does not need their attention. While waiting for the water restoration company to arrive after turning off the source of the loss, if possible, the next step would be to take photos of everything before anything is moved. This is only recommended if the affected area of the water loss is safe to be in and clear of any electrical or environmental hazards. Once on site, our water restoration team will guide you through the next steps in restoring your home as quickly as possible. We then document photos of the entire water loss. Once your home is finished drying, we provide you with a PDF file of all photos of the work done. These photos will be of the home itself, what was affected, and of any content that was damaged because of the water loss that occurred.

Thompson Restoration looks forward to helping you with all of your water restoration needs!